Health Education England

Leading for Service Improvement and Innovation

Has a team or individual been an exemplar in leading a service improvement or innovation, which has seen a positive, sustainable change and impact on the outcomes for staff, patients, service users, citizens, their families?

This work could be within an organisation, or across organisations/sectors, demonstrating a real difference to our population, people, processes and patients. For this award we are looking for significant change or innovation that can demonstrate a positive impact, and that other organisations have taken on board, or might be interested in embedding.

Please answer the following questions by giving suitable examples of how the nominee(s) demonstrated leadership qualities in their work, words or actions. We have made some suggestions of examples you might give; do feel free to use any others which you believe answer the question.

Q1 How have they played a key role in leading improving or innovating this service? This may be shown with examples of:

  • Their leadership style, such as their personal qualities, openness to feedback, sharing purpose and vision, holding others and themselves to account 
  • How they engage with others
  • Specific elements of the improvement/ innovation they led on

Q2 How have they measured the impact of this?  For example, evidence such as:

  • Performance targets
  • Increase in service speed or other types of efficiency increases
  • Better use of resources (people, money)
  • Health improvements
  • Patient outcomes
  • Quotes/ comments from patient and public feedback

Q3 How have they positively engaged with patients/ service users during this innovation/improvement? This may be demonstrated with examples of:

  • Focus groups held
  • Quotes/ comments or satisfaction scores found in patient, citizen or staff surveys
  • Patient/ Service User stories of their involvement in the innovation/ improvement

Q4 Do they demonstrate inclusive leadership? Examples of inclusive leadership may be:

  • They are an ambassador, advocate or ally for the under-represented or unheard. They may be part of, or run, a network or representative committee and unlock potential through their development of inclusive services and in the process help to shift their organisation’s culture
  • They inspire by helping others ‘be themselves’, demonstrating an interest in and treating all with compassion, care and professionalism regardless of who they are, background, or job role. This may be seen through staff and/or patient feedback/surveys or be from your own experiences of working with them
  • They ‘call out’ bias, exclusion and discrimination when and wherever they see it, enabling teams, services, organisations and systems to continually develop inclusive practices, modelling conscious, intentional, inclusion