Health Education England

Cancellation Policy 

Please help us ensure maximum attendance and best value for all the activities that we provide.

By booking onto an event individuals are agreeing to attend unless full notice along with a reason for non-attendance has been provided.

Cancellation Timeframe Action
More than 2 working weeks' notice No action
Less than 2 working weeks' notice Sponsoring organisation notified of non-attendance

Cancellations should be made at the first available opportunity. This can be via email (leadership.eoe@hee.nhs.ukor telephone (01223 596854), however email will be considered as formal notification. In return, confirmation of your cancellation will be sent by email.

If you are unable to attend you may send a substitute delegate as long as they meet the criteria for the event/programme and their place is supported by your organisation. Please ensure that you forward to us participant's details, i.e. name, job title and email address, prior to the event. This is to ensure that they participate in post event evaluation and also receive information about future development opportunities. Should it not be possible to provide a substitute the sponsoring organisation will be informed of the non-attendance. Substitutions can be made in writing subject to the substitute participant meeting the event/programme criteria.

When delegates cancel their place in the days leading up to events it has a major impact on the success of the event. Occasionally events then have to be cancelled altogether or postponed. Whenever events run with reduced delegates it affects the breadth and value of learning for other delegates. It is understood that cancelling places at short notice is sometimes unavoidable; however your commitment to attending this event is crucial to the success and outcome of the events.

Where a programme requires full attendance over a series of workshops, attendance at all elements of these programmes is expected. Failure to attend all sessions will have an impact on both personal development and programme delivery and may impact on the individual’s opportunity to access any future development offers.

We reserve the right to cancel or postpone an event/programme should unexpected circumstances occur. We will always endeavour to avoid this and will provide as much notice as possible. Should an event need to be cancelled we will not be held responsible for any travel or accommodation that has been pre-booked by the attendee.


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