Health Education England

NHS Healthcare Leadership Model


The Healthcare Leadership Model (HLM) is an evidence-based model that reflects the values of the NHS, what we know about effective leadership, and what our patients and communities are now asking from us as leaders. The model is for everyone – whether you have formal leadership responsibility or not, work with closely with patient or don’t, work in a clinical or non-clinical setting, or with a team of five or 5,000.

It describes what good leaders do and it will help you develop as a leader by showing you how your leadership behaviours affect your work culture and climate. Whether you work directly with patients and service users or not, what you do will affect the experiences of patients and service users in your organisation, the quality of care provided, and the reputation of the organisation.

Case studies:

Please view the videos below for organisational HLM case-studies. For individual case-studies, click here

Hertfordshire Community NHS Trust using the HLM Clare Hawkins, Director Quality Governance at Hertfordshire Community NHS Trust
Declan O'Farrell, Chair of Hertfordshire Community NHS Trust Alison Shelley, Director of HR at Hertfordshire Community NHS Trust

The model is made up of nine ‘leadership dimensions’. Click here to view a description of what each dimension is about and why it is important.

Once you’ve explored the dimensions, you may want to undertake:

>> The free self-assessment tool – this involves completing a questionnaire to generate a report which will help you to assess your leadership behaviours and more fully understand your leadership development, or;

>> The 360 degree feedback tool – this involves getting confidential feedback from others to help give insight into their perceptions of your leadership abilities and behaviour.  This can be completed as an individual or as part of a team to generate a group report.

Once you have completed your 360 degree feedback, you can select a trained feedback facilitator from one of over 160 in the east of England to meet for a face-to-face feedback session where they will deliver the contents of your 360 report.

To begin your HLM feedback process you can register here

If you are already a registered HLM feedback facilitator or want to access the register, click here

For queries please contact: leadership.eoe@hee.nhs.uk 

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