Health Education England

Patient Leader

Do you know an individual or team who uses their experience and insight as a patient or service-user to influence and improve the NHS? Have they had a measurable impact on the availability and quality of services? Are they a passionate and determined advocate for others?

Please answer the following questions by giving suitable examples of how the nominee(s) demonstrated leadership qualities in their work, words or actions. We have made some suggestions of examples you might give; do feel free to use any others which you believe answer the question.

 Q1 Do they act an inspirational role model for others and offer support to those around them? This may be demonstrated by:

  • They embody the values of the NHS: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and everyone counts
  • They support, encourage and advise other patient leaders to enable them to influence and improve services
  • They act as a positive role model for other patient leaders, and have the ability to inspire, motivate and energise others to effect change

Q2 Have they had a measurable impact within their area of interest? For example:

  • Their efforts leading to an improvement in the quality and safety of care, in outcomes, and/ or in patient experience, using their insight as a patient
  • Their efforts in the development of new services or improvements to existing ones, including those in the NHS, patient-led support groups, communities and networks, and in third sector, using their insight as a patient

Q3 Have they had a lasting influence within their area of interest? This may be shown through:

  • They are a change agent who has positively raising the profile of their chosen area through campaigning and activism
  • They have the determination and bravery to raise concerns and ask challenging questions while working with the system to achieve a positive outcome
  • They launch new initiatives, build networks, influence decisions, and mobilise change within their community
  • They have a formal patient leadership role inside or outside of health, or may be a self-appointed leader

Q4 Do they work within their chosen area in an inclusive and collaborative way? For example:

  • They are an advocate for their chosen area
  • They are able to put aside their personal agenda to represent the views of others. They engage with and seek out the views of those that may be within marginalised or isolated communities, or who may be reluctant to voice their concerns
  • They work collaboratively and building trusting relationships with those within the health system, to help professionals understand what it is like to be a patient

Q5 Do they demonstrate inclusive leadership? Examples of inclusive leadership may be:

  • They are an ambassador, advocate or ally for the under-represented or unheard. They may be part of, or run, a network or representative committee and unlock potential through their development of inclusive services and in the process help to shift their organisation’s culture
  • They inspire by helping others ‘be themselves’, demonstrating an interest in and treating all with compassion, care and professionalism regardless of who they are, background, or job role. This may be seen through staff and/or patient feedback/surveys or be from your own experiences of working with them
  • They ‘call out’ bias, exclusion and discrimination when and wherever they see it, enabling teams, services, organisations and systems to continually develop inclusive practices, modelling conscious, intentional, inclusion

Click here to download the nomination form